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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of D H.

D H.

November 1, 2024

5  out of  5
rating by D H.
"Amber knew exactly what I needed! No hassles she's awesome 😎"
We responded:
"Thats great to hear! Thank you for spreading the word!"
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Ashley Shelton

October 11, 2024

5  out of  5
rating by Ashley Shelton
"Amber was amazing and quick! Excited to be apart of state farm"
We responded:
"Thank you, Ashley! We are excited to have you at Drew Franklin State Farm!"
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Alisha Lovin

October 11, 2024

5  out of  5
rating by Alisha Lovin
"Amber- was so amazing and explained everything thoroughly. She was very understanding and confident with knowledge. Took the time to answer all questions that I had. Always willing to speak to me in very timely manner. Excellent service and professionalism"
We responded:
"Thank you, Alisha! We are thrilled to help with your Auto, Home, and Life Insurance!"
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Ken Jarrard

October 11, 2024

5  out of  5
rating by Ken Jarrard
"Autumn was wonderful to work with! She is very helpful, kind, and quick to turn around a quote."
We responded:
"Thanks, Ken! We appreciate the review! "
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Beach Dog

October 4, 2024

5  out of  5
rating by Beach Dog
"Working with Autumn made moving to TN much easier as we were doing everything remotely and she was very helpful and understanding of our multiple changes to our closing date. She kept us fully informed and made sure to actively check in on us throughout the process, a rare benefit and consideration these days we greatly appreciated. Thank you Autumn for all the hard work."
We responded:
"Thank you and welcome to Tennessee!"
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Jon Lee

September 25, 2024

5  out of  5
rating by Jon Lee
"Amber was amazing as always and I appreciate her taking the time and patience to always help."
We responded:
"Thank you, Jon! Amber is amazing and glad we could review your insurance policies and make a difference!"
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John Raynor

September 24, 2024

5  out of  5
rating by John Raynor
"Autumn was wonderful to work with. Very polite and professional. She transferred my insurance from Ct to Tennessee and even managed to save me some money on my policy. I highly recommend State Farm in Rockwood."
We responded:
"Thank you, John! Welcome to Tennessee!"
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Deanna Lively

September 24, 2024

5  out of  5
rating by Deanna Lively
"They are great. Very nice and very professional. I feel comfortable approaching them with any kind of questions concerning what if scenarios and they answer me honestly."
We responded:
"Thank you for trusting us with your insurance needs!"
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Keith Nicodemus

September 21, 2024

5  out of  5
rating by Keith Nicodemus
"Our homeowners insurance policy through a different company had increased substantially over the past couple of years. Thanks to Amber, she was able to bundle our auto and homeowners insurance and offer a very competitive rate. She also was very diligent following up with us, great service was very much appreciated!!"
We responded:
"Thank you! We are glad we could provide great service at a great rate for your Home and Auto insurance!"
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Robert spakes

September 12, 2024

5  out of  5
rating by Robert spakes
"A rock got my windshield I called my agent I had a new windshield on my truck the next day i got no complains on service"
We responded:
"Thanks for the Review, Robert! Glad we could help take care of that windshield for you!"
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Tim Helton

September 4, 2024

5  out of  5
rating by Tim Helton
"Amber was amazing as always and I appreciate her taking the time and patience to always help."
We responded:
"Thank you, Tim! Glad Amber was able to help you out!"
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shelia pritchett

August 22, 2024

5  out of  5
rating by shelia pritchett
"If you're looking for the best insurance company this is the one! They are so helpful they don't give you the run around or make things difficult. If Autumn can't help you then you're hopeless. They every one get you taken care of! I just can't say enough about how awesome this insurance company is. I wish I had found them sooner they are amazing!!"
We responded:
"Thank you, Sheila! We love that you are at Drew Franklin State Farm!"
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Katie Connard Frame

July 11, 2024

5  out of  5
rating by Katie Connard Frame
"Autumn was so sweet. I made a post as I was frustrated with our other insurance and she messaged me within the hour helping me out and giving me their number to call her on. She got us squared away quickly and easily and was so helpful with my questions and made sure I was well informed."
We responded:
"Thanks, Katie! Happy you are with us for your Home and Auto insurance!"
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Jennifer Pendergrass

July 2, 2024

5  out of  5
rating by Jennifer Pendergrass
"I must say that I am very happy with my insurance company mainly my girl Autumn she has went above and beyond for me and made sure to do everything I needed with the lowest prices! I would definitely recommend her to anyone! She is the best!! Absolutely satisfied!"
We responded:
"Thank you, Jennifer! Happy that Autumn could help you with your auto insurance."
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Fishing By The Numbers

July 2, 2024

5  out of  5
rating by Fishing By The Numbers
"Amber made the process of obtaining new insurance so easy. Very friendly, super knowledgeable, and answered every question we had."
We responded:
"Thank you! Glad to hear Amber took great care of you. Welcome to Drew Franklin State Farm!"
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TS GR

July 1, 2024

5  out of  5
rating by TS GR
"I am very happy with how well Amber and Drew answered my questions and they know there business , about State Farm. If you are looking for a Insurance Agent, I recommend Drew Franklin and Amber."
We responded:
"Thank you and welcome to Drew Franklin State Farm!"
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Natasha Grady

June 24, 2024

5  out of  5
rating by Natasha Grady
"Amber was fantastic! She responded quickly and was able to provide a policy with a significant savings per month! Amber made the process of switching to State Farm easy and had everything done in just a few minutes!"
We responded:
"Thank you for sharing, Natasha! Very happy we could help you with your Auto insurance!"
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Ronnie Burcham

June 11, 2024

5  out of  5
rating by Ronnie Burcham
"Autumn was an outstanding and awesome individual to deal with she went above and beyond the call of duty."
We responded:
"Thank you, Ronnie! We think Autumn is pretty awesome too! Glad we could help with your auto and renters insurance!"
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Dennis Ward

June 8, 2024

5  out of  5
rating by Dennis Ward
"Switched from another insurance company after 44 years due to outrageous price increase. Drew Franklin's office was great -- Amber and Auburn were friendly and extremely helpful in moving my home and auto to State Farm."
We responded:
"Thank you, Dennis! Glad we were able to help with you with your Home and auto insurance! "
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Elizabeth Workapick

June 5, 2024

5  out of  5
rating by Elizabeth Workapick
"Drew & Amber always take great care of us. They take the time to talk with us and get us the best rates."
We responded:
"Thank you, Elizabeth! We are honored to insure you with your auto, renters, and life insurance needs! "
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Mary Dunderdale

June 4, 2024

5  out of  5
rating by Mary Dunderdale
"Received great service from Sierra @ State Farm . She was able to get me a better policy and save Me money . Awesome job thanks"
We responded:
"Thank you, Mary! We love hearing about our great service and better coverage for your Home and Auto policy! And saved you money!!"
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Robert Fleming

May 14, 2024

5  out of  5
rating by Robert Fleming
"Excellence is what you get while dealing with Autumn at State Farm , Excellent!!!!"
We responded:
"Thank you, Robert! Autumn is excellent! Welcome to Drew Franklin State Farm. "
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Kayla Willis

May 10, 2024

5  out of  5
rating by Kayla Willis
"The best insurance group around!"
We responded:
"Thank you, Kayla!"
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Madeline Pulver

May 8, 2024

5  out of  5
rating by Madeline Pulver
"Sierra was so helpful! She responded quickly when I asked for a quote and the rates were much more affordable compared to what I was getting. Thank you Sierra!!"
We responded:
"Thanks, Madi! Glad we could help with your auto insurance!"
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Donna Samuels

May 7, 2024

5  out of  5
rating by Donna Samuels
"Drew Franklin's office State Farm in Kingston has been The biggest blessings of our life we recently had a tree fall on our truck that belonged to the city and they said it could take to a few years for them to determine if a tree belongs to them or not. Drew, Amber and autumn and everyone at his office step up and make sure that we was took care of our truck was took care of so that we did not have to wait. there was times that I wanted to break down and just cry they were at my side they were on the phone with me we were finding out what needs to be done what needs to be took care of they make sure I had a car here to drive until everything was took care of they are so on top of things so friendly it's more like a family They're just wonderful wonderful people and I would definitely definitely tell anyone and everyone the are the greatest ❤ for all your insurance needs! we use them for our 2 autos, motorcycles, home and life insurance they very affordable prices"
We responded:
"Thank you, Donna! We are so glad you are insured with us too! "